Special Information and Resources for Long-term Care Organizations

In December 2015,  reports co-published by ProPublica and the Washington Post revealed startling social media abuses within long-term care facilities. Indeed, the findings documented 37 incidents since 2012, exposing nursing home workers across the country for posting embarrassing photos of elderly residents on social media.  In some cases, residents were partially or completely naked. At least 16 cases involved Snapchat, a social media platform where photos appear a few seconds, and then disappear.

Details of the 37 cases came from government reports, court cases and stories in the media.

An excerpt from one report on the ProPublica website: 
  
“In February 2014, a nursing assistant at Prestige Post-Acute and Rehab Center in Centralia, Wash., sent a co-worker a Snapchat video of a resident sitting on a bedside portable toilet with her pants below her knees while laughing and singing. . .

This February at Autumn Care Center in Newark, Ohio, a nursing assistant recorded a video of residents lying in bed as they were coached to say, ‘I’m in love with the coco,’ the lyrics of a gangster rap song (‘coco’ is slang for cocaine). Across a female resident’s chest was a banner that read, ‘Got these hoes trained.’ It was shared on Snapchat.”

In the latter case, the woman’s son told federal investigators that his mother had worked as a church secretary for 30 years, and would have been mortified.
In some cases, employees have faced criminal charges.

Meanwhile, members of The Long Term Care Consortium (LTCC), a group of compliance officers representing skilled nursing and assisted, have worked together to create resources and tools to assist long-term and post-acute care professionals implement and comply with privacy and security best practices in their facility operations.

Resources include:

HIPAA Privacy Tools

Risk Assessment & Security Tools

In addition, the American Association of Nurse Assessment Coordination offers guidelines on what staff members and administrators can do to prevent social media abuses in long-term care facilities.