Disruptive Behavior in Healthcare
- He was just venting after a terrible day.
- I’m used to it. It is helpful to develop a thick skin.
- She only threw the suture kit at him because he gave her the wrong one.
- It’s part of the job. That’s what I tell the new grads.
- I reported her outburst to Human Resources last year, but no one ever did anything about it.
- I don’t have time to schedule a private conversation and he won’t listen anyways.
- I’m going to wait and see if her blood pressure drops. I don’t want to wake up the doc, he gets so angry.
- His bedside manner is horrible, but he’s a brilliant surgeon.
Answer: None!
These situations represent red flags for any healthcare organization working to create a culture of safety. Some may seem justified because they are entrenched habits, no one has provided constructive feedback, and/or a professional is overly stressed or tired, but ignoring them gives the false impression that they are acceptable.
Constructive Feedback
The ability to give and receive constructive feedback is a skill that healthcare professionals need to create and sustain a culture of safety. Download, print, post and review the our Giving/Receiving Feedback resource below!
"Giving and receiving constructive criticism is a part of good communication in healthcare. The following guidelines for giving/receiving constructive feedback are helpful for building trust, contributing to healthy workplace cultures, and honoring privacy."
Feedback involves a skillset built on emotional intelligence and effective communication that doctors and nurses need to provide the best care, learn from each other, and promote respectful communication. It is essential for effective teamwork and leadership. Medical Improv is an emerging teaching modality that can be used to teach these skills.
Original article by Pedagogy author Beth Boynton via confidentvoices.com.
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