Upon completion of this course, the participant will be able to:
Chapter 1: Types of Communication
Chapter 2: The Essential Elements of Communication
Chapter 3: Impediments to Communications
Chapter 4: Ways to Prevent Communication Errors
Chapter 5: Conclusion
Provider approved by the California Department of Public Health, Nurse Aide Certification (NAC) #: 7046. This document must be retained by the certified nurse assistant for a period of four years after the course completion. Provider approved by the Florida and Wyoming Boards of Nursing-Certified Nursing Assistants, CE Broker Provider #: 50-13256.