This instructional course is designed for all in healthcare. In a review of over 2000 medical incidents, a Joint Commission study revealed that communication problems were the root cause of more than 65% of the time. Of those 2000 incidents, 70% resulted in a patient’s death. Other studies show that communication problems are at the root of 90% of all patient adverse incidents. Communication, in all its varied forms, is an extremely important part of our everyday life at work and at home. A realization of the many forms of communication that we use daily (some without our knowledge), along with the possible pitfalls involved, will allow CNAs to seize upon opportunities to improve communication on a provider-to-provider level as well as on a provider-to-patient level. Additionally, several methods of improving communications will be discussed. These techniques have been proven in healthcare as well as other communication-critical industries. While these methods definitely improve patient safety, their use will also have a positive impact on patient satisfaction. So open your ears and eyes – prepare to communicate clearly to reduce errors and improve satisfaction!
Upon completion of this course, the participant will be able to:
Chapter 1: Types of Communication
Chapter 2: The Essential Elements of Communication
Chapter 3: Impediments to Communications
Chapter 4: Ways to Prevent Communication Errors
Chapter 5: Conclusion
Provider approved by the California Department of Public Health, Nurse Aide Certification (NAC) #: 7046. This document must be retained by the certified nurse assistant for a period of four years after the course completion. Provider approved by the Florida Board of Nursing-Certified Nursing Assistants, CE Broker Provider #: 50-13256.