Staffing: An Ongoing Barrier to Increased Staff and Patient Satisfaction

This course will provide participants with an overview of the challenges nurses face in establishing safe and effective staffing solutions to improve patient and nursing staff outcomes and satisfaction. This comprehensive course can be utilized for nursing staff throughout all healthcare settings and experience levels as these barriers to establishing safe and effective staffing solutions can apply for all.

​Within this course, the participant will review how healthcare facilities across the country are currently staffing nurses and supportive personnel, explore how inadequate staffing negatively affects nursing staff and patient satisfaction, learn about current staffing solution initiatives to improve ratios and patient outcomes, discover ways to advocate for increased nursing staff and patient satisfaction related to staffing, examine how to identify barriers to safe and effective care related to inadequate staffing, and learn how to create a culture of teamwork among all members of the healthcare team. 

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Upon completion of this course, participants will be able to:

  1. Discuss current staffing practices for nursing staff and supportive personnel.
  2. Explain how inadequate staffing negatively affects nursing staff and patient satisfaction.
  3. List current staffing solution initiatives to improve staffing ratios and patient outcomes.
  4. Identify barriers to safe and effective care related to inadequate staffing.


Chapter 1: Current Staffing Practices for Nursing Staff and Supportive Personnel

  • Outdated Scheduling Processes 
  • Money Talks: Profit over Patients
  • Staffing Ratios: More than a Numbers Game
Chapter 2: Negative Impacts of Inadequate Staffing Practices
  • Decreased Satisfaction is the Least of Our Concerns
  • Evidence vs Myth: What Healthcare Facilities Don’t Want You to Know
Chapter 3: Staffing Solution Initiatives 
  • Nurses Take DC: Proposed Legislation to Improve Nurse Staffing 
  • Healthcare Facility Nursing Staff-led Staffing Initiatives
  • Individual State Legislation: So Few States Support Nurse Staffing Laws
Chapter 4: Advocating for Increased Nursing Staff and Patient Satisfaction 
  • Identifying Barriers to Satisfaction
  • Implementing Strategies to Improve Satisfaction
  • Holding Nurse Leaders and Healthcare Facility Administration Accountable 
Chapter 5: Identifying Barriers to Safe and Effective Care with Inadequate Staffing
  • Cause and Effect: How Inadequate Staffing Puts Everyone at Risk
  • How to Safeguard Against Burnout, Error, and Injury
Chapter 6: Creating a Culture of Teamwork to Improve Outcomes
  • Bringing the Team Together: Interdisciplinary Teamwork Strategies
  • Peer Accountability and Dependability Achieves Better Outcomes
Chapter 7: References
  • California Bill 241
  • Implicit Bias in Healthcare
  • What is Implicit Bias?
  • Implications of Implicit Bias in Healthcare
  • How to Reduce Implicit Bias

Price: $10.00

Contact Hour: 1

Course Author

Damion Keith Jenkins

 Damion Jenkins, RN, MSN is the founder and CEO of a nursing education and consultation company - The Nurse Speak, LLC., where he specializes in the delivery of individualized tutoring, mentoring and consultation services for students, new graduate nurses, and healthcare facilities. Damion is also an adjunct nursing professor, an experienced travel nurse, and an active nurse blogger. 

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