Healthcare Bullying: Creating a Culture of Change - Online Inservice

Workplace incivility and bullying remain a problem of epidemic proportions in the healthcare profession. Many healthcare workers and students are subjected to bullying from co-workers, managers, physicians, preceptors, and/or clients. Bullying occurs in all sectors of health care and is a significant, under-reported occupational health and safety issue. It has a profound effect on everyone involved, including patients. Zero-tolerance for workplace violence policies exist, however, these policies are often not enforced.

Healthcare workers have a responsibility to learn to successfully deal with bullying on a personal level and to help transform the healthcare environment into a safe place to work and receive care. Bully-free organizations will see a reduction in costs and an improvement in patient safety. This course is designed to assist staff to recognize and successfully deal with workplace incivility in the healthcare setting.


Upon completion of this course, participants will be able to:

  1. Define bullying and differentiate bullying and workplace incivility.
  2. State reasons why bullying goes unreported.
  3. Recite appropriate ways to handle aggressive and uncivil patients.
  4. Recognize the negative effects of ongoing incidents of bullying and lateral violence.
  5. Define the steps of becoming a "wounded healer."


Chapter 1: Introduction

  • Definitions
  • Bullying vs Harassment and Hostile Work Environment
  • Cyberbullying
  • Reasons Bullying Goes Unreported

Chapter 2: Statistics

  • Interprofessional Incivility
  • Patients Can Be Bullies Too

Chapter 3: Implications

  • Physical and Mental Health Effects
  • Staffing
  • Patient Safety

Chapter 4: Culture of Change

  • Theory of the Nurse as Wounded Healer
  • Embodying the Culture of Change
  • Cognitive Rehearsal
  • Leader Responsibilities

Chapter 5: References

Price: $10.00

Contact Hour: 1

Course Author

Kendall Moore

Kendall is a 2022 Magna Cum Laude graduate from Tyler Junior College with an Associates Degree in Nursing. She has a huge passion for all things nutrition and hormone health, is a member of the American Holistic Nurses Association and is enrolled in Pacific College's RN-to-BSN in Holistic Nursing program. Upon graduation, Kendall intends to begin a Nutritional Therapy Practitioner program!

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Course Accreditation

Provider approved by the Florida and Wyoming Board of Nursing-Certified Nursing Assistants, CE Broker Provider #: 50-13256.

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