Cultural Diversity - Online Inservice

In the world of healthcare, the term cultural competence refers to the knowledge, skills, attitudes, and behaviors required of a healthcare professional to provide high-level care to patients from a wide range of cultural and ethnic backgrounds. By emphasizing awareness of and promoting sensitivity to cultural issues, employers can show they recognize the contributions and value of all workers. This inservice written for CNAs will focus on the importance of cultural competence in the healthcare work environment.

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Upon completion of this course, the participant will be able to:

  1. Define cultural diversity and cultural competence.
  2. List examples of cultural differences.
  3. State the personal habits that would foster cultural competence.


Chapter 1: Cultural Diversity History

  • Definition of Cultural Diversity
  • Definition of Cultural Competence

Chapter 2: Importance of Cultural Diversity in our Workplace

  • Employee Relations
  • Workplace Discrimination Laws
  • Customer Service

Chapter 3: Examples of Cultural Differences in the Workplace

  • Disabilities
  • Age and Generational Cultures
  • Educational Differences
  • Personal Background
  • Country of Origin or Ethnicity
  • Gender Identities and Sexual Orientation

Chapter 4: Tips on Cultural Competency in the Workplace

  • Learn to Communicate
  • Respect
  • Knowledge
  • Blame
  • Listening Skills

Chapter 5: Cultural Diversity Education and Training

  • A Work Place That Encourages Learning
  • Cultural Competence Training
  • Prevention and Education
  • Train Frequently

Chapter 6: References

Price: $10.00

Contact Hour: 1

Course Author

Capra Garrison

Capra Garrison, Registered Nurse, has more than 33 years of experience in infusion therapy and the instruction of licensed nurses in infusion therapy continuing education. Her experience comes from multiple infusion settings: acute care, ambulatory infusion centers, home infusion, long term care continuing education provider, and long term care pharmacy quality assurance consultant.

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Course Accreditation

Provider approved by the California Department of Public Health, Nurse Aide Certification (NAC) #: 7046.  This document must be retained by the certified nurse assistant for a period of four years after the course completion. Provider approved by the Florida and Wyoming Boards of Nursing-Certified Nursing Assistants, CE Broker Provider #: 50-13256.

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